Return Policy

TerraSlate Inc. — Returns & Refund Policy

Last updated: September 4, 2026

This Returns & Refund Policy is part of, and incorporated into, our Terms and Conditions of

Sale. If this policy and those Terms conflict, this policy governs for returns and refunds.

Returns

Our policy lasts 30 days. If 30 days have passed since delivery of your order, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you purchased a product that includes printing services, refunds cannot be made for misspellings, errors in the digital file received, or failure to proofread. We will replace misprinted items or issues that are the fault of our printers. We cannot give refunds once a job has been printed unless deemed appropriate by our staff. All colored paper orders are made to order and are non-refundable.

Additional non-returnable items:

Gift cards

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have

received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@terraslate.com.

Sale items (if applicable)Only regular-priced items may be refunded; sale items cannot be returned for a refund, except where the item is defective, was misprinted through our error, or where applicable law provides otherwise.

Exchanges (if applicable)

We only replace items if they are defective or damaged via the shipping company. If you need to

exchange it for the same item, send us an email at info@terraslate.com.

EU and UK Customers — Right to Cancel

If you are a consumer in the European Union or the United Kingdom, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason. This right does not apply to goods that are made to your specifications or are clearly personalized — which includes our custom-printed items and made-to-order colored paper. To cancel, email us at info@terraslate.com within the 14-day period. If you cancel, we will refund the price you paid together with the standard outbound delivery cost, within 14 days of being notified; you are responsible for the cost of returning the goods. This right is in addition to your other statutory rights, including your rights in respect of faulty or non-conforming goods.

Your Statutory Rights

Nothing in this policy limits your statutory rights, including any non-waivable consumer rights under the law of your country or state — for example, rights regarding faulty, damaged, misdescribed, or non-conforming goods. Those rights apply in addition to the returns and refunds described above.

Shipping:

To return your product, you should mail your product to:

Attn: Returns

2795 S Broadway

Englewood, CO 80113

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For EU and UK cancellations under the right to cancel described above, we will refund the standard outbound delivery cost, though you remain responsible for the cost of returning the goods.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.